The shipment of our products is usually made by international transport companies via letter or parcel post. You can easily select your preferred delivery option at checkout. Kindly note that we advise all our customers to select the tracked delivery option especially when purchasing Pantone products. In the unlikely event of an untracked shipment not being received, ColourHive should not be held liable.
After receipt of your order the delivery takes place normally within 1-2 working days. You shall receive the goods normally within 3-4 working days. Please note that untracked delivery might take longer. Please contact us at firstname.lastname@example.org if you have any questions about your order.
In all cases our General Terms and Conditions are valid. You have the right to revoke your order within two weeks after receipt of goods in writing or by returning the goods. The right to revoke is not valid for Pantone products if the customer has broken the seal and used the Pantone unique code and for goods that are damaged. In case of revocation or return of goods we transfer the value of the goods to the bank account mentioned by you.
You are more than welcome to send us your questions and suggestions about our website. Do not hesitate to contact us at email@example.com